The Knowledge to Decide

Africa is becoming a new growth market for Google with Android-enabled devices – it launched services for Google Play Music in South Africa in December 2015 to enter the fiercely competitive market for on-demand music streaming services. Interestingly, Apple Music is already present since its launch in June 2015. This means users will have unlimited access to a variety of music – spanning international and local artistes. For early subscribers, the monthly cost will be USD3.50 until January 26, 2016. As South Africa boasts to be the most advanced digital media market in sub Saharan Africa, the availability of such streaming services signifies the market opportunity of mobiles in Africa – particularly those users with smartphones. Will Google manage to capture Africa’s digital media market despite fierce competition? https://www.spireresearch.com/newsroom/spirethoughts/google-sets-up-shop-in-africas-music-market/

Malaysian telco edotco’s launch in Bangladesh underlines its seriousness in becoming a regional leader in telecom infrastructure. Spire collaborated on a major Customer Satisfaction Survey which found that edotco Bangladesh was indeed among the top preferred local infrastructure providers. The findings of the survey were also highlighted on TowerXchange’s website. The launch of edotco Bangladesh underline’s edotco’s interest in Bangladesh’s rapidly growing telecommunication market. The launch has involved partnerships with local telecom operators, in line with the Bangladesh Telecommunication Regulatory Commission’s (BTRC) infrastructure sharing agreement. Spire’s survey covered edotco’s customer base which consists of Mobile Network Operators (MNOs) and Non-MNOs. Consumers’ were questioned on perceptions of the quality of services and network availability, as well as maintenance of non-telecom equipment such as batteries, towers, cooling systems and electricity transmiss

Service standards in Singapore are still not at par with some Asian counterparts. Can Singapore build a strong service culture? Leon Perera, Chief Executive Officer of Spire Research and Consulting shared his insights in The Business Times – Views from the Top section on how Singapore can inculcate higher standards of service. Service standards begin with a strong foundation right from school. Ample opportunities to practice good service in school through role-playing games and competitions will help inculcate this culture. Perera opined that it is crucial that older students undergo at least one internship that involves a front-facing role. The objective of this should be to instil an ethic in humility – to serve customers with pride and not view it as humiliation. This standard should be reinforced in the workplace by business leaders who set a personal example. Business leaders should set aside time to serve customers directly, underscoring the importance of good servi

Shanghai is set to become the next hub for quality healthcare services as new hospitals collaborate with established industry players. Will Chinese medical tourists check in at home for medical treatment? Leon Perera, Chief Executive Officer of Spire Research and Consulting, shared his insights in the Asian version of Japan’s Nikkei newspaper. Home to a population of 23 million – where 53% of the population is middle class and above – the city of Shanghai continues to lure more foreign investors in the healthcare segment for the affluent. Raffles Medical Group, Singapore’s premium private healthcare provider, has set foot in Shanghai with its first overseas hospital, part of a wider trend of premium healthcare service providers setting up shop in the city. Perera highlighted that the growth in healthcare services has been fuelled by the government’s policy shift to allow more foreign ownership of hospitals. The intent behind this is perhaps to retain some of the 60,000 me

Identifying VIPs with strong purchasing power is crucial to retail success. More often than not, retail staff fail to do this in time. Facial recognition technology can help prevent this. But does it put our privacy at risk? With high-spending customers making out-sized contributions to retail profitability, it is increasingly crucial for retailers to provide personalized customer service the minute a VIP customer sets foot in the store. For instance, Katie Holmes reportedly spent USD100,000 on a fashion makeover and USD14,200 on lingerie alone in 2012! This is where identification technology can play a role. NEC, a Japan-based ICT vendor, has developed an identification application based on a facial recognition system – comparing the individual’s facial features against its database, and sending prompts when a match is identified. The initial purpose of the application was to help identify terrorists and criminals , but it was subsequently adapted to the retail setting.