The Knowledge to Decide

The future of retail seems to be here. E-commerce giant Amazon has launched Amazon Go – a new grocery store concept with no checkout process. The order is posted to the customer’s Amazon account address later via a mobile application. The store is spread across a 1,800 square foot area. It offers pre-made snacks, fresh meals as well as grocery goods like bread, cheese and milk. As you grab what you need, the Amazon Go app adds the items without the hassle of a check-in line. The detection technology of Amazon Go works on the basis of computer vision, sensor fusion and deep learning. The first store in Seattle is open to Amazon employees for further testing and would open to the public in early 2017. Is retail ready to become mobile app based? https://www.spireresearch.com/newsroom/spirethoughts/no-more-check-out-lines-at-stores/

With an increased rating of overall quality of taxi services in Singapore up to 60.3% in 2015 from 52.4% in 2014, these findings appeared in the Land Transport Authority’s (LTA) third annual Taxi Customer Satisfaction Survey (TCSS) conducted by Spire Research and Consulting. The survey measures regular taxi commuters’ satisfaction with taxi services. It also aims to understand commuters’ expectations and identify areas for improvement. What are the areas for improvement? The findings of the survey were also published on LTA’s website. Spire’s survey spans across 1,200 regular taxi commuters (aged 15 years and above) interviewed between August to September 2015. Taxi commuters were questioned on eight key service attributes to include driver’s knowledge of routes, safety of taxi services, taxi stand accessibility, customer service, ease of taxi booking, ride comfort, waiting time and information on taxi services. According to the survey, safety continues to be a concern am