The Knowledge to Decide

Taking a cue from a Japanese bank – Bank of Tokyo-Mitsubishi UFJ – Indian banks plan to use robots with artificial intelligence. Kumbakonam-based City Union Bank launched India’s first robot on-site assistant, known as Lakshmi. The robot imitates human action, thereby reducing the response time to customers by up to 60% and improving accuracy tremendously. The bank became the first to deploy robots that can perform repetitive, high volume and time-consuming tasks, raising productivity and efficiency. Will artificial intelligence enable banks to use robots on a mass scale? https://www.spireresearch.com/newsroom/spirethoughts/indias-first-banking-robot/

Micro and Small Enterprises (MSEs) in Indonesia make up much of the nation’s economic and employment activity. MSEs constitute 98% of all businesses and provide 94% of employment. To explore the market potential of this ‘unbanked’ segment, Spire Research and Consulting conducted a study to evaluate potential demand for Mobile Money and Branchless Banking services (MM & BB). The findings of the study were published in a report released by TNP2K, a public-private coalition of Indonesian and international agencies working towards poverty reduction. Spire’s study was conducted across four provinces, namely Bali, South Sulawesi, West Java and South Sumatra. 400 survey interviews with MSE owners and 16 Focus group discussions were conducted in August and September 2013. The findings revealed that MSEs can potentially make use of a number of MM & BB services wherein neither the gender nor the province of the MSE owner would be a hindrance. This is due to the fact that women fo

Vietnam’s rural population is still struggling with access to basic financial services. With the high mobile penetration rate, can mobile phones be a platform to address their needs? Yap Far Loon, Business Development Director, Telecommunications at Spire Research and Consulting, shared his insights on the untapped potential for mobile financial services to serve Vietnam’s rural population in The Saigon Times Daily. According to a Spire report, an astounding 60 million people in Vietnam do not have access to basic financial services. Only 22% of the population – predominantly those residing in urban areas – have access to financial services. Why are the rural areas being left out? Yap opined that high costs are the main reason. For instance, the cost of installation, maintenance, operation and location rental for Automated Teller Machines (ATMs) alone exceeds VND300 million annually. Moreover, as rural transaction volumes are low, economies of scale are limited, making it even

The future of financial services is all about digitalization. This much is well known. What is less well known is that this is also the reason why banking transactions might be driven by non-bank disruptors in the coming years. How well will future innovations such as e-currencies be integrated into the banking industry? Will cash become obsolete? Jeffrey Bahar, Deputy Chief Executive Officer of Spire Research and Consulting, reflects on the drastic changes happening in financial transactions today. The combination of digital cash and virtual currencies has inevitably curbed the usage of cash in developed markets and across many Asia-Pacific countries. Cash as we know it might lose its status as the dominant form of payment by volume in the coming years – unless banks create innovative new modes of payments to counter the trend. Bahar opined that mobile penetration would continue to rise in the developing Asia-Pacific markets. Unbanked and under-banked market segments would inc

As non-bank financial service activity expands in Asia, does the region need a more unified set of banking regulations? Leon Perera, Chief Executive Officer of Spire Research and Consulting, remarked that Asian banks and governments should be at the forefront of pushing for better global regulations on non-bank financial activities, rather than forming alternative regional standards. At stake is the delivery of financial services for Asia’s huge unbanked and under-banked population. Perera commented that unified banking regulations across the Asia-Pacific region should come via global multi-lateral platforms. Asian governments should work with each other to form an effective regional voice for improvements in global financial regulatory regimes. The implementation of the Basel I, Basel II and Base III standards after the global financial crisis had not been easy in Asia, due to various inconsistencies. Moreover, the Basel reforms were reportedly too Europe and US market centr

Mobile and digital banking are now the drivers of rural banking. Many banks in South East Asia are intensively reaching out to the rural unbanked population. Jeffrey Bahar, Deputy Chief Executive Officer of Spire Research and Consulting, shared his views on this growing industry trend in FST Media. Bahar observed that many banks in Indonesia are now targeting the unbanked. Only about a quarter of the Indonesian population has access to traditional banking services. Besides, with Indonesia’s mobile phone usage running at over a 100 per cent penetration rate, it is natural for banks to offer mobile financial solutions to the unbanked. To better target this market, some banks are partnering with microfinance institutions to enable the unbanked to sign up for a bank account the paperless way. These institutions would then help users to conduct banking transactions via their mobile devices. Indonesia’s central bank, Bank Indonesia, has launched a pilot program, ‘Mobile Payment S