Singapore to roll out automated tray return systems at hawker centers

As Singapore continues its drive to promote cashlessness, automated tray return systems might soon become a regular sight at hawker centers. Customers will be asked to make cash deposits which are refundable when they return their trays. Would customers be willing to accept digital refunds? Japnit Singh, Deputy Chief Executive Officer at Spire Research and Consulting, shared his viewpoint, published in Today Online’s news portal.

Automated tray return systems could be rolled out across 25 hawker centers. Patrons going to hawker centers such as the ones in Marsiling Mall and Bukit Merah will have to shell out cash to make deposits of SGD0.50 and SG1 respectively for each tray they take. These deposits would be refunded upon the return of the tray.

In a separate development, Ez-Link cardholders can also use their cards to pay for drinks and food at 1,000 stalls in over 30 hawker centers from April.

An integrated cashless hawker center experience may entice customers to forego cash transactions altogether. However, Japnit cautioned against totally eliminating cash as a payment option, since cards can go missing or be stolen. Acceptance of digital refunds might still not be perceived as credible.

Concern over cash deposits for trays is another challenge. Customers fear the machine might not work. It was noted that seniors might be less comfortable going completely cashless.

https://www.spireresearch.com/newsroom/media/singapore-to-roll-out-automated-tray-return-systems-at-hawker-centers/

Comments

FIFA World Cup 2018 holds lessons for successful team building

The FIFA World Cup 2018 is widely seen as one of the best World Cups in recent memory, with many surprises and goals aplenty. One talking point was the role of teamwork as opposed to just superstar talent. What lessons can businesses learn from the beautiful game? Leon Perera, CEO of Spire Research and Consulting, shared his thoughts in The Business Times – Views from the Top section on 23 July 2018. As World Cup fever draws to an end, the game lived up to its hype with breath-taking goals and outstanding performances. Perera highlighted the role of 'team effort' over mere individual talent, which was evident in the early failure of teams with world-class superstars like Argentina and Portugal. Perera also pointed out the importance of investing in new talent pipeline development, which paid rich dividends for France, the winning team and also one of the youngest teams in the World Cup. The game also highlighted the role of risk-taking. A relentless approach t...

Can India sustain its dependence on oil?

By 2035, India’s oil consumption will double from 7 Billion Barrels per day. Other nations are shifting towards alternative energy sources. India will contribute a third of the global growth in oil consumption in the next 15 years, and is set to replace China as the largest driver of oil demand growth. The country is becoming one of the largest oil consumers and is also home to some of the most polluted cities. Can disruptive renewable technologies break India’s dependence on oil? Read more : https://www.spireresearch.com/newsroom/spirethoughts/can-india-sustain-its-dependence-on-oil/

Spire talks about key trends in Asia’s Franchise Industry

Spire was honored to participate at the 26th International Franchise and Exhibition , Malaysia, 2019. The event was held on 6th April in Kuala Lumpur. Jeffrey Bahar, Deputy Chief Executive Officer of the Spire Research and Consulting group, shared insights on key trends in franchise industries in the Asia. Bahar discussed key trends in three sectors suitable for franchising, namely pre-school education, facilities management and laundry services. Global cleaning services are expected to reach USD74 billion at 6 per cent CAGR (compound annual growth rate), accounting for 5 per cent of the global facilities management market by 2022. With urbanization, construction and smart cities as some of the growth drivers and by using robotics, IoT(Internet of things) and analytics, cleaning services would see improved performance. In 2015, USD260 billion was spent on private education in the Asia- Pacific, with Singapore being the highest spender in the region at USD700 million. A...

Spire shares business advice to start-ups on Indonesian market entry

On 17 July, Spire participated as a market advisor at the National University of Singapore (NUS) Market Validation Program in Jakarta, Indonesia. Jeffrey Bahar, Deputy Chief Executive Officer, Spire Research and Consulting Group held sessions with Singaporean companies planning to expand their business into Indonesia. Jeffrey pointed out the utility of high-tech approaches for start-ups entering Indonesia, such as online advertising, usage of the Internet of things (IoT), data analytics and even Artificial Intelligence (AI). These approaches enable starts-ups to bypass mature importer-principal relationships that may be hard to overcome through conventional means. He also shared with individual companies his thoughts on developing customized strategies for Indonesian market entry. Get more information : https://www.spireresearch.com/newsroom/events/spire-shares-business-advice-to-start-ups-on-indonesian-market-entry/

Spire talks about emerging Tech Retail trends in ASEAN

Spire was honored to participate at the GATES Consumer Channel Summit, Southeast Asia, 2019. The Summit was held on 20-22 March, in Bangkok. Hafidz Omar, Thailand Country Manager at Spire Research and Consulting, shared his insights on key trends in consumer tech and challenges encountered in ASEAN. Omar discussed how the IOT (Internet of Things) is impacting the retail industry in ASEAN countries. He also discussed the growth opportunities in geofencing, mobile payment and retail operations, to name a few recent innovations in retail technology. With the expansion of Geofencing technology (defined by GPS or RFID technology) , in the next five years retailers will be able to customize merchandise and promotions according to the customer profile. Online payment is still a challenge for e-commerce retailers in Asia-Pacific as most customers prefer cash on delivery and 73 per cent of the Southeast Asia’s population do not own a bank account. However mobile payment may be a s...

The Knowledge to Decide

Search This Blog