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Showing posts with the label Standards

Nursing homes for the elderly in Korea

As an elderly person, living alone in Korea is difficult. What options do senior citizens have for nursing home facilities? Dr. Justin Lee, Managing Director of Spire Research and Consulting, South Korea shared his thoughts on Korea’s JoongAng Ilbo news portal. Korea now has 3,316 nursing homes and 1,500 specialized elderly hospitals nation-wide. The need for specialised elderly care in Korea is on a gradual rise, as those with health complications cannot live independently. At present, senior citizens with grade ratings of 1 or 2 for long term care under the Long-Term Care Insurance scheme are entitled to use these public nursing home facilities. Dr. Lee opined that paying more does not necessarily mean a better nursing home. Costs in public nursing homes are not consistently higher than those in private ones. Within the public nursing homes, the cost variation is minimal regardless of their management quality as public nursing homes need to abide by set government gui...

Raising the bar for service standards in Singapore

Service standards in Singapore are still not at par with some Asian counterparts. Can Singapore build a strong service culture? Leon Perera, Chief Executive Officer of Spire Research and Consulting shared his insights in The Business Times – Views from the Top section on how Singapore can inculcate higher standards of service. Service standards begin with a strong foundation right from school. Ample opportunities to practice good service in school through role-playing games and competitions will help inculcate this culture. Perera opined that it is crucial that older students undergo at least one internship that involves a front-facing role. The objective of this should be to instil an ethic in humility – to serve customers with pride and not view it as humiliation. This standard should be reinforced in the workplace by business leaders who set a personal example. Business leaders should set aside time to serve customers directly, underscoring the importance of good servi...