The Knowledge to Decide

Spire Research and Consulting’s CEO Leon Perera was privileged to deliver the first Opening Plenary address at CloudAsia 2014 held in Singapore on 29-30 October. He shared key insights from Spire’s study on Cloud computing usage in Singapore’s financial services industry (FSI) and recommended approaches to increase Public Cloud usage in the FSI. At the Opening Plenary of CloudAsia 2014, Leon Perera, CEO of Spire Research and Consulting shared that some Financial Institutions operating in Singapore were already using the private Cloud for non-core applications. However the study found that Financial Institutions were hesitant to further explore Public Cloud adoption for core applications involving production data. The study recommended approaches to increasing Cloud usage for core applications through the creation of prescriptive codes of conduct for FI-vendor contracting as well as security. The study concluded that an opportunity currently exists for a multi-stake-holder...

- Saurabh Sharma, Country Manager, Spire Research and Consulting   "Customer Experience Management (CEM) is seen as a priority in most service-based businesses, such as companies in telecommunications, financial services and retail industries".  According to a research, the global CEM market is expected to grow from USD2.68 billion in 2012 to USD6.61 billion by 2017. Stemming from this prediction, it is vital for companies to recognize the importance of retaining customers through repeat purchases, as this customer segment is too important to be left unattended or left to chance. Nowadays, not only do customers want to enjoy good products and services; they also wish to experience good customer service. Should all these attributes be in place, customers would be more likely to recommend their friends and family the products and services they are satisfied with; leading to increased product and service sale for the companies.  As such, companies must...