The Knowledge to Decide

With an increased rating of overall quality of taxi services in Singapore up to 60.3% in 2015 from 52.4% in 2014, these findings appeared in the Land Transport Authority’s (LTA) third annual Taxi Customer Satisfaction Survey (TCSS) conducted by Spire Research and Consulting. The survey measures regular taxi commuters’ satisfaction with taxi services. It also aims to understand commuters’ expectations and identify areas for improvement. What are the areas for improvement? The findings of the survey were also published on LTA’s website. Spire’s survey spans across 1,200 regular taxi commuters (aged 15 years and above) interviewed between August to September 2015. Taxi commuters were questioned on eight key service attributes to include driver’s knowledge of routes, safety of taxi services, taxi stand accessibility, customer service, ease of taxi booking, ride comfort, waiting time and information on taxi services. According to the survey, safety continues to be a concern am

With 100 days in power for Joko Widodo – the newly elected President of Indonesia – what does the business community have to say about his leadership? Jeffrey Bahar, Deputy Chief Executive Officer of Spire Research and Consulting, shared his insights on Bloomberg Businessweek Indonesia. Indonesia – the world’s fourth most populous country – held its latest direct Presidential elections on 20th October 2014. Elected President Joko Widodo – popularly known as Jokowi – completed his first 100 days this January. Most in the business community have been all praises for the government’s performance so far. It is difficult to evaluate a government’s performance based on its first 100 days in power but Bahar opined that Jokowi’s government has taken initiatives to improve certain industries directly, especially fisheries and marine. The new government’s current focus lies on fixing transportation and revamping the climate for investment issues using one door licensing. It remains