The Knowledge to Decide

The banking landscape in Asia has seen more foreign banks expanding in the region. Most recently, the Australia and New Zealand Banking Group (ANZ) – Australia’s third largest bank – was granted a subsidiary banking license to open 20 branches across Thailand; signaling the Thai government’s readiness to accept more foreign bank investment. Leon Perera, Chief Executive Officer of Spire Research and Consulting, shared his view on Thailand as an investment banking location. ANZ reckoned that the size of Thailand’s economy, its importance as a regional manufacturing center, as well as its proximity to other South East Asian markets amounted to a positive long-term outlook for the country. Previously, Thailand had opened its doors to other foreign banks, including Japanese banks Mizuho, Bank of Tokyo-Mitsubishi and Sumitomo-Mitsui, just to name a few. While mobile banking may become an important channel in future, ANZ and the other foreign banks in Thailand should continue to loo...

Banks in Asia now offer cardless ATM withdrawals, enabling consumers to access their money with only a mobile phone. This is seen as providing not only increased customer value but also brand differentiation. Jeffrey Bahar, Deputy Chief Executive Officer of Spire Research and Consulting, was invited to share his observations on Asia leading the way in cardless ATM withdrawals. UOB was the first bank in Singapore to offer Mobile Cash – a method of retrieving money without the need for an ATM card. Now, consumers can go to the ATM and top up their pre-paid cards with mobile cash. Subsequently, they access the internet via their mobile device and use that money to perform transactions online. In Malaysia, Maybank was the first bank to offer a similar feature. A PIN would be sent to the recipients’ phone as an SMS, and it would be used to withdraw funds at an ATM. CIMB Niaga launched a service called “Rekening Ponsel” in Indonesia; allowing consumers to use banking services w...

Indonesian banks have launched a novel channel that allows customers to withdraw cash through drive-through automated teller machines (ATMs). However, Jeffrey Bahar, Deputy Chief Executive Officer of Spire Research and Consulting, sounded a cautionary note on the risks and limitations of the new platform. Drive-through ATMs have become more common in countries across the Asia Pacific, such as China (through Citibank), Australia (through Bendigo Bank and NAB) and particularly Indonesia. Bank Negara Indonesia (BNI) first launched its drive-through ATM service in 2004, and is now seeing an average usage rate of approximately 7,600 transactions per month in each of its 29 drive-through destinations. BNI plans to expand this service with an additional 15 new drive-through ATMs for motorcycles in 2014. However, Bahar commented that security concerns – especially issues pertaining to magnetic ATM card cloning and robbery – would deter customers from transacting at drive-through ATMs...