Spire teams up with Singapore’s Land Transport Authority for Taxi Customer Satisfaction Survey

With an increased rating of overall quality of taxi services in Singapore up to 60.3% in 2015 from 52.4% in 2014, these findings appeared in the Land Transport Authority’s (LTA) third annual Taxi Customer Satisfaction Survey (TCSS) conducted by Spire Research and Consulting. The survey measures regular taxi commuters’ satisfaction with taxi services. It also aims to understand commuters’ expectations and identify areas for improvement. What are the areas for improvement? The findings of the survey were also published on LTA’s website.

Spire’s survey spans across 1,200 regular taxi commuters (aged 15 years and above) interviewed between August to September 2015. Taxi commuters were questioned on eight key service attributes to include driver’s knowledge of routes, safety of taxi services, taxi stand accessibility, customer service, ease of taxi booking, ride comfort, waiting time and information on taxi services.

According to the survey, safety continues to be a concern amongst commuters but with a high satisfaction level of 61.3% of the respondents pointing out that the Taxi Availability Framework helps improve access to taxi services. This is primarily due to the entry of third-party private taxi booking services such as GrabCar and Uber.

Overall, 97.3% of respondents expressed satisfaction with taxi services in 2015 with a slight dip of 0.8% (points) in 2014 from 98.1%. Nonetheless, Spire recommended two areas which need more focus – taxi waiting time and available information on taxi services to improve commuter satisfaction.

https://www.spireresearch.com/newsroom/media/spire-teams-up-with-singapores-land-transport-authority-for-taxi-customer-satisfaction-survey/

Comments

Courier giants to benefit from Indonesia’s e-commerce boom

Indonesia boasts 90 million internet users with online retail sales of USD2.6 billion in 2014. The e-commerce boom has fed robust growth in express courier services. Recognizing this trend, the Indonesia Supply Chain & Logistics Summit 2015 gathered industry leaders and government officials to discuss key industry trends, opportunities and challenges. Jeffrey Bahar, Deputy Chief Executive Officer of the Spire Research and Consulting group, was invited as a guest speaker at the Supply Chain & Logistics Summit 2015. In his presentation, Bahar highlighted Indonesia’s booming e-commerce industry, focusing on the surge in the express courier services market. Bahar mentioned that outsourced/contract logistics services in Indonesia are worth approximately USD29 billion, with more than 2,500 players in 2015. The industry is supported by growth in Gross Domestic Product (GDP) and domestic consumption. At the same time, Indonesia’s e-commerce market continues to shine. A po...

Asian consumers embrace local brands

With growing regional integration and rising incomes, more Asian consumers are choosing Asian brands against foreign brands. Xiaomi, an Asian brand, outsold Apple in China in 2014 for the first time. Brunei based brand – Brunei Halal – recently opened stores in Malaysia targeting its Muslim population. The Indian government’s knowledge website initiative – known as Vikaspedia and offering content in 22 different local languages – is gaining ground. Taobao, Air Asia, Alipay, Huawei, Siam Cement, San Miguel, Tiger Beer and Indofood are other Asian brands that are on the march. They all hail from countries other than Japan, Korea and Taiwan, the traditional sources of Asian brands. Will more Asian brands take the leap to become global brands as the top Japanese and Korean brands have become? https://www.spireresearch.com/newsroom/spirethoughts/asian-consumers-embrace-local-brands/

Spire joins AmCham Corporate Community Day for seventh consecutive year

Spire Singapore collaborated with the Singapore Children’s Society for the fourth consecutive year, in support of AmCham Singapore’s Corporate Community Day (CCD) 2014. This is the seventh year in which Spire has been participating in the CCD program, which aims to promote corporate volunteerism. Spire Singapore took beneficiaries of the Singapore Children’s Society to a pizza making session. The children were thrilled by their new-found ability to make their own edible creations. They enjoyed the morning while at the same time picking up a useful and confidence-building skill, not to mention many fun facts about the history of pizza. We were honored by the visit of Deputy Chief of Mission at the US Embassy Blair Hall, who joined us with his wife Valerie. Valerie joined in the pizza making session. Blair and his team interacted with the beneficiaries as well as the staff and volunteers of Spire Singapore and the Singapore Children’s Society. The enthusiasm did not di...

India ranks among the world’s top compact SUV markets!

India overtook Japan in 2017 as the third largest manufacturer of compact SUVs. Big players such as Renault, Mahindra & Mahindra, Ford Motor, Hyundai Motor, Maruti Suzuki and other SUV manufacturers sold 457,698 compact SUVs in 2017 – over four times the unit sales in 2015, at 107,634. While 2016 saw shrinking sales for this vehicle category in China and the USA, sales in India grew nearly 50% from 307,365 units in 2016. Will India overtake China as the world’s largest compact SUV market? For more information, click here.

Spire and YCG hold seminar on partnering Vietnamese firms

O n 15 March, Spire and Yamada Consulting Group (YCG) jointly organized a breakfast seminar in Singapore for Japanese speakers, to share insights on Mergers & Acquisition (M&A) deals in Vietnam and investment trends for market entry. An English language seminar on the same theme was held the next day. The speakers were Leon Perera, Chief Executive Officer of Spire Research and Consulting, Eiji Asano, incoming Director for YCG Vietnam and Hafidz Omar, Senior Manager at Spire Research and Consulting. The speakers discussed the impact of growing Foreign Direct Investment (FDI) as well as the keen interest in Mergers & Acquisitions (M&A) in Vietnam. Vietnam’s economy racked up a USD15 billion positive trade balance from 2015 with manufacturing, metals and textiles as the top export industries. Most of Vietnam’s FDI came from Asian countries like the Republic of Korea, China and Singapore. The speakers discussed pull factors for investors, like competitive ...

The Knowledge to Decide

Search This Blog